If you need any assistance over & above the points listed below, drop in an email or call us & we will be happy to help.
I need an engine repair manual for my vehicle, but it is no longer available. How can I get one?
My wipers are no longer working effectively. How do I replace them?
What do-it-yourself car maintenance should I be doing on a weekly basis?
Apart from the pre-scheduled service intervals, do I need to have my car serviced at other times?
I need an engine repair manual for my vehicle, but it is no longer available. How can I get one?
If our Parts Department has advised that the manual is no longer in print, you may need to contact the Customer relations Department of the manufacturer. For Toyota owners, the Toyota Customer Relations may be able to assist. A photocopying service is available for Engine and Body/Chassis manuals. Prices will vary depending on the size of the manual. You can contact Toyota Customer Relations on freephone 1800 252097, or in Sydney on (02) 97103955, between 9am and 5pm EST Monday to Friday.
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How often does my car need to be serviced?
Generally, most recently manufactured petrol cars require a service every 12 months or 15,000kms, whichever occurs first. However, if your petrol powered vehicle is subjected to harsh or extreme driving conditions, it may require more regular servicing. Diesel or Turbo Diesel driven motor vehicles generally require servicing every 5,000kms or 3 months, whichever occurs first. To ascertain your vehicle's servicing interval requirements, it is best to check the Warranty and Service Booklet provided with your vehicle. If you do not have a Warranty and Service booklet you can contact Toyota Customer Relations on free phone 1800 252097, or in Sydney on (02) 9710 3955, between 9am and 5pm EST Monday to Friday.
Check the sticker on your dashboard for the next Service Date!
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What grade of engine oil should I put into my vehicle?
Details on the type of engine oil suitable for your vehicle will be contained in your owner's manual in the Specifications chapter. If there is no owner's manual with your vehicle, call Toyota Customer Relations on free phone 1800 252097, or in Sydney on (02) 9710 3955, between 9am and 5pm EST Monday to Friday. If you find your oil levels are low and you're not near a dealer, just ask the mechanic at the service station for their advice on which oil to 'top up' with until your next service.
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How often do I need to rotate my tyres?
To equalise tyre wear and help extend the tyre life, it is generally recommended that you rotate the tyres approximately every 5,000kms. When rotating the tyres, check for uneven wear and damage. Abnormal wear is usually caused by incorrect tyre pressure, improper wheel alignment, out of balance wheels, or severe braking. If you are having your car serviced according to the vehicle's maintenance schedule/log books, then tyre rotation should be part of the servicing check list. Toyota Genuine Service schedules include tyre rotation and appropriate intervals, and adjust any problem areas.
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My wipers are no longer working effectively. How do I replace them?
You may need to replace the wiper rubbers which can be purchased through the Parts Department. If you are unsure how to fit them, it is best to have us do this for you.
What do-it-yourself car maintenance should I be doing on a weekly basis?
To ensure that your car serves you well and retains its value, there are some basics that are important to perform weekly. You will also find more information on these, plus some useful safety tips, in your Owner's Manual.
Check engine oil
Make sure that the vehicle is parked on a level spot, the engine is at operating temperature and the engine is turned off. Wait a few minutes for the oil to drain to the bottom of the engine. Pull out the dipstick and wipe it clean. Reinsert the dipstick - pushing it in as far as it will go. Then pull it out and look at the level on the end. If the level is near or below the Low Level, remove the oil filler cap and add small amounts of oil at a time - using the dipstick to check the level.
Check engine coolant
Open the bonnet and look at the see-through coolant reservoir when the engine is cold. If you can't locate the coolant reservoir refer to your Owner's Manual. The coolant level should be between the FULL and LOW lines indicated. If the level is low, add enough coolant to bring the level up to the FULL line.
Check tyre pressure
Do a visual check of your tyre pressure every week and check them with a pressure gauge fortnightly, or at the very least, monthly. And don't forget to also check your spare. The importance of the correct tyre pressure can't be stressed enough. The correct tyre pressure for your vehicle can be found on a label inside the driver's door or in your Owner's Manual. For an accurate reading only check the pressure when the tyres are cold. You will find a pressure gauge and air hose at all petrol stations. Remove the valve caps and hold the pressure gauge to the outlet, then slowly add air until you reach the specified level. Always replace the valve caps tightly.
Check Brake Fluid Level
The brake fluid is housed in a see-through reservoir, so do a visual check to make sure that the level is between the 'MAX' and 'MIN' lines. It is normal for the fluid level to go down slightly as the brake pads wear, so be sure to keep the reservoir filled. If the reservoir needs frequent refilling, it may indicate a serious mechanical problem. If you're not sure where to find the brake fluid reservoir, check your Owner's Manual.
Check Lights and Basic Functions
Walk around your car and check that all lights are working. Also check the horn and the service indicators which should light up when you start the engine. This should be done on a regular basis every fortnight.
How do I ensure that my battery will last?
The best way to ensure that you get maximum life from your battery is to check and clean it regularly. Firstly make sure that the engine is off. Then check the exterior of the battery for cracks, corrosion or loose connections. If the battery terminals are dirty or corroded, clean them with a solution of baking soda and warm water. Then coat the outside of the terminals with grease to protect them. Also check the fluid or electrolyte level inside the battery - it should be between the upper and lower level. To check the current level, remove each of the six plugs on top of the battery, one-by-one. Your battery has six different 'cells' which each hold fluid and it is important to check all of the cells, not just one or two. You should be able to tell which cells are full and which are low, just by looking into them. Then top up each cell as necessary with distilled water usually stored in a bottle with a convenient pourer at your petrol station's pumps, (it’s also available at Windsor Service & Accessories), before re-tightening the plugs securely.
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Do I have to replace a tyre with one of the same type?
When replacing a tyre it's important to select one with the same size and construction as the original factory-installed tyres, and one with the same (or larger) load capacity. Don't mix different types, sizes or manufacturers of tyre, as it could affect your control and handling of the car. After you have replaced a tyre/s, only drive at moderate speed for the first 160km, as a new tyre doesn't have maximum traction. And always remember - do not drive your vehicle with a damaged tyre, it may deflate suddenly or damage the wheel rim.
Do I really need to take my car to Toyota for servicing?
It is important to take your Toyota to your local Toyota dealer for servicing, because only your Toyota dealer can provide the specialist skills, qualifications and equipment necessary to correctly service the latest high technology Toyota engines. Only by having Toyota trained technicians, specialist diagnostic equipment, and the use of Toyota Genuine replacement parts can you be sure that your Toyota is serviced for maximum performance and longevity. If your Toyota is under warranty, it is particularly important you only have a Toyota dealer service your vehicle, because if someone such as the local mechanic fits a non-genuine part, or performs an incorrect repair, then any subsequent damage of problems caused by that non-genuine part will not be covered under warranty. Contrary to general perceptions, the cost of having your Toyota serviced at a dealer is very competitive - especially when you consider the benefits of warranties on Toyota Genuine parts and service. There's a big difference between saving a few bucks and getting real value for money. Your car is the second biggest investment most of us make in our lives. It's an investment that should be carefully looked after and kept in top condition. Even if you are an experienced do-it-yourself mechanic, we recommend that major repairs and maintenance be conducted by your Toyota dealer who will also keep a thorough record of your maintenance - which could be helpful should you ever require Warranty Service.
Apart from the pre-scheduled service intervals, do I need to have my car serviced at other times?
It's always important to listen to your car and deal with any problems immediately. Be on alert for changes in performance, sounds and visual tip-offs that indicate a service or repairs may be needed. Some other clues to look for include engine stumbling, strange engine noises, a leak under the vehicle, a change in noise from the exhaust, spongy feeling brake or clutch pedals, high engine temperature, or if the vehicle steering pulls to one side. If you do experience any of these early warning signs, make sure that you have your local Toyota Service Department investigate the cause.