Privacy

Windsor Toyota is committed to responsible privacy practices and complying with the National Privacy Principles contained within the Privacy Act 1988. With the utmost respect for our customers privacy we ensure that all personal information is handled in accordance with the National Privacy Principles. This Privacy Policy details our policies on the collection, use and disclosure of personal information.

What is personal information?

Personal information is information that could identify you. Examples of personal information include your name, address, telephone number and email address.

How do we collect and use your personal information?

The main form of collection is directly from you via the transactions you have with us. For example, when you purchase a vehicle, we collect personal information from you in order to:

• Process your order
• Ensure your purchase is recorded and maintained for warranty purposes
• Ensure your purchase of a "Toyota Finance" product is recorded and maintained for administration purposes
• Remind you of a pending service or inform you of manufacturer services such as a recall, affecting your vehicle
• Facilitate the provision of roadside assistance services
• Contact you to obtain your feedback and to find out your level of satisfaction with us, our products and services through Toyota surveys

With your consent, we may also use your information in order to keep you up to date with information about us, our products and services and to provide you with details about promotions and special offers.

What happens if you don`t provide personal information?

Whilst you are under no obligation to provide personal information failure to do so when requested means we are unable to provide you with the products and services that depend on the collection of that information. As an example, if you did not provide the personal information requested on your new vehicle order, we would be unable to process your order or to notify you directly of a product recall affecting your vehicle.

To whom do we disclose personal information?

We may disclose personal information collected to Toyota Motor Corporation Australia. If you would like more information on Toyota practice for handling customer information please contact the Toyota Customer Service Centre. On occasions we may engage third party service providers to perform functions such as mail outs, delivery of purchases, credit card payment/authorisation, marketing and promotions. In accordance with the National Privacy Principals where disclosures takes place, we work with our suppliers to ensure that all personal information we provide is kept secure and used only to perform the task for which we have engaged them for.

How de we protect personal information?

At all times, we take great care to ensure your personal information is protected from unauthorized access, use, disclosure or alteration. Our employees are made aware of and comply with their obligations in relation to handling customer`s personal information. Only those authorized and trained are permitted to access the customer information that is relevant to their role. Your personal information will not be sold to any other organisation for that organisation`s unrelated independent use.

Is the personal information we hold accurate?

We attempt to ensure personal information is maintained as accurately as possible. We do however rely on the accuracy of information provided to us both directly and indirectly. Therefore we encourage you to please contact us if your personal information is incorrect or changed.

If you send us an email by using this website

If you send us an email containing personal information, we will take reasonable steps to ensure the confidentiality of that information. Although we take steps to protect information sent by e-mail, e-mail is not a secure method of communication and if you are concerned about sending your personal information to us in this manner you may prefer to contact us by any of the other means set out below.

How can you access or correct the personal information we hold about you?

Wherever possible and appropriate, access is provided to personal information held. If access is not permitted to part of the information an explanation will be provided. If you want access to or amend your personal information held by us please contact us:

We will investigate your query or concern and will advise you of the steps we have taken to answer or resolve it.

Conditions of Use

The Windsor Toyota website is a service providing information and commercial services to the public. By accessing the Windsor Toyota website the user agrees to be bound by these conditions of use. Windsor Toyota is entitled at its sole discretion to change, modify, amend, add or remove any part of these conditions of use and to change, amend or delete any features of the Windsor Toyota website at any time without notice.

Copyright

Windsor Toyota claims copyright in the Windsor Toyota website and grants the user a non-exclusive and non-transferable limited licence to view and download information accessible through the Windsor Toyota website. The user agrees that they will not infringe Windsor Toyota`s copyright in the information they access through the Windsor Toyota website and they will not modify any such information or otherwise use it in a way which will infringe Windsor Toyota`s copyright.

Liability

The user agrees that Windsor Toyota is not liable to them or any entity associated with them for any direct, indirect or consequential loss or damages arising out of the use by them of the Windsor Toyota website for whatever reason. These terms and conditions, and the agreement of which they form part, is to be governed by the laws of the State of New South Wales, Australia.